/ Ask an Expert

Ask an Expert

Looking for some expert advice? You're in the right place! This is your space to chat with our brand experts. We're here to support you and answer any questions you may have, so feel free to ask away!

Sara, Naima, and Rudina are Garnier brand specialists with extensive knowledge of the brand's range of skin care, hair care, and hair colour products.

They're well-equipped to answer any questions you may have about maintaining healthy skin, achieving vibrant hair colour, or styling your locks to perfection.

With years of experience in the beauty industry, they have the product expertise and solutions to help you look and feel your best.

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Tami

Skilled

03/23/25-09:24

Hello! So I have been on skilled level for a while now (1-2 month i think) and on this level if I know correctly you will receive a box of facemasks. I just wanted to ask how long does it usually take? When can i expect it? Thank you!

Liked by 3 members

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Marta🙃

Master

@missluisa i dont know probably same

03/23/25-21:26

Marta🙃

Master

@missluisa no email, they just send

03/23/25-21:27

Grace

Skilled

03/22/25-21:54

How long does it take for a moderator to validate your post?

Liked by 2 members

taniat

Master

Posts are validated Monday-Friday only

1 like

03/22/25-22:04

AllyBee

Master

Posts are not validated at weekends and not all posts are validated. Usually ones that stand out and are a bit more individual that just a photo of a product. Apart from the weekend they are usually validated within 24 hours. Hope that helps ☺️

03/22/25-22:05

Grace

Skilled

03/22/25-20:55

How to make wish list on website?

Liked by 1 member

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Bettyboo

Master

I hope you’re wish comes true @Benny

03/24/25-12:17

Benny

Moderator

No wishlist feature yet, but fingers crossed it's coming soon!

03/26/25-15:53

Nubnub

Skilled

03/22/25-16:58

I’m wondering which one will be more effective at reducing hyperpigmentation/dark spots and unify/brighten skin for oily, combination, blemish-prone skin type please? Thinking of going for the 10% night serum as it has more % of active ingredients? Would appreciate if anyone can help before I make my purchase :)

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Thea

Master

I swear by the night serum. It’s soo good!! 🤌🥰

2 likes

03/23/25-02:44

Debbie

Master

Try using the charcoal serum it's great for helping and preventing blemishes, then use brightening night serum for dark spots

2 likes

03/23/25-07:07

Georgianacaraiman90

Skilled

03/22/25-09:33

Are there any must-have products you recommend for keeping skin fresh and healthy throughout the seasons? 😊 My skin is normal, many thanks!

Liked by 10 members

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Georgianacaraiman90

Skilled

@Neets 🤩🤩

03/24/25-11:14

Kcosty

Newbie

Lovely skin

05/04/25-23:35

madix89

Master

03/21/25-22:42

Any recommendations for a face mask for skin that's prone to dryness? I find a lot of face masks leave my skin feeling lovely straight after using, but a day or two later I get dry patches particularly on my chin area. I guess the face mask causes irritation. Any recommendations from anyone who finds the same very welcome please! ♥️

Liked by 2 members

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madix89

Master

@taniat thank you going to give it a try!

03/21/25-23:37

Debbie

Master

Maybe you need to check the ingredients in the ones that dry out your skin then see which ones don't have the ingredient that irritates you. Save a bit of money this way, the pomegranate gives me great hydration and skin feels lovely

1 like

03/22/25-07:10

Abbie

Skilled

03/21/25-20:53

does anyone have trouble adding posts to the gallery? I've got one more task before I move up a level but it doesn't matter what I do, it won't post!

Liked by 3 members

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AllyBee

Master

Think I had an issue once as I'd put a link in my post. When I deleted that part it posted fine.

03/22/25-05:45

Debbie

Master

If a video could be too long. Sometimes just trying later can make a difference also clear your browser cache

1 like

03/22/25-07:12

validated

Sharon

Master

03/21/25-14:32

Decisions decisions!! I love this range, the only problem is I can never decide which shade to go for! Great great coverage and moisturising for my hair x

Liked by 4 members

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Yury

Master

Both looks nice once u try it on u can have more clear minde wich one to go for .

03/21/25-15:23

AllyBee

Master

Agree wity Benny - try the Virtual Try On tool - it's really easy to do and it also looks very realistic.

03/21/25-16:24